Privacy Policy

MooVoo Group Ltd. ("MooVooCity," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

We may collect personal information directly from you, automatically when you use our Services, and from third parties. This information may include:

• Personal Identifiers: Name, email address, phone number, date of birth, profile picture.
• Location Information: Precise or approximate location data collected via GPS, IP address, or Wi-Fi, both when the app is in use and potentially when running in the background (depending on your settings).
• Transaction Information: Details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.
• Usage Information: Information about how you interact with our Services, such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our Services.
• Device Information: Information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
• Communications: Information exchanged between you and MooVooCity (e.g., customer support inquiries) or between you and Providers through the platform.
• User Content: Information you submit when you contact customer support, provide ratings or feedback for Users or Providers, or otherwise interact with the Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services, including facilitating payments, sending receipts, providing products and services you request, developing new features, providing customer support, and authenticating users.
• Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
• Send or facilitate communications between you and a Provider, such as estimated times of arrival (ETAs).
• Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of MooVooCity and other companies, where permissible and according to local applicable laws.
• Personalize and improve the Services, including providing or recommending features, content, social connections, referrals, and advertisements.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We may share your information:

• With Providers: To enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating, and pickup and/or dropoff locations with Providers.
• With other Users: If you are a Provider, we may share information with Users, such as your name, photo, vehicle information, location, and average rating.
• With third parties: To provide you a service you requested through a partnership or promotional offering made by a third party or us.
• With the general public: If you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public.
• With MooVooCity subsidiaries and affiliates.
• With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.
• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
• In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
• If we otherwise notify you and you consent to the sharing.

4. Your Choices

4.1 Account Information

You may review and update your account information at any time by logging into your account.

4.2 Location Information

You can control location data collection through your mobile device settings.

4.3 Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

6. Children's Privacy

Our Services are not intended for children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children under this age.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the Services or by other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [Insert Contact Email or Link to Contact Page]